"say it forward"

Insights on Innovation,
Leadership, Culture, Service...

Kevin & Jackie Freiberg

Why You Should Share What You Learn

Sharing Knowledge to Create Action

Leaders are always looking for ways to grow, impact and improve performance. Think about what you do with learning, knowledge and those ah-ha moments. Some of the best leaders we know are great teachers. They love to share their lessons learned, their successes and screw ups. When we teach and share, we empower others with a desire to know more and that creates an enriching learning loop. That learning loop creates collaboration and with collaboration we achieve higher levels of trust and performance.

What have you learned lately?

How have you shared it with others, and what impact did it have on their results or performance? Ask your team to set some Learn, Teach and Apply/Action Goals and to track their success AND failures – both are rich with lessons.


For a Custom Fit

Planning for a Leadership Event?

Looking for a speaker to open or close an event or conference? Our messages are “By Design”, customized just for you. As you can see in his new demo, you’ll never get an off-the-shelf, canned speech when you work with Kevin. His message are perfect for helping people Lead and Own Change, Innovate and create Team Chemistry. To explore details and dates, reach out to Amy@Freibergs.com.

6 Lessons for Becoming a Hall of Fame Leader

Written by Kevin and Jackie Freiberg, this article originally appeared in The CEO Magazine.com July 14, 2018.

Whether you’re a fan or not, there are countless lessons to borrow from baseball and apply in business. As book critic, Jim Pawlak observed, “Both employ ‘players’ with specialities. Both have All-Stars (aging, prime, budding,) “A” and “B (bench)” players. Both deal with roster turnover and compete for free-agent talent. Both face competition and make in-game adjustments because of changing situations. Both deal with budget constraints. To win, their players must be a team.”

We know a guy who lives and dies for baseball who is as gifted as any CEO we’ve met. We’ve worked with Bruce Bochy, manager of the three-time World Champion San Francisco Giants for over 20 years. As CEOs and business leaders, what can we learn from one of the greatest baseball managers – ever?


7 Insights Toward an Apology that will Heal the Wound, Not Infect It

Written by Kevin and Jackie Freiberg, this article originally appeared in Forbes.com June 26, 2018.

In an age of transparency and authenticity, we don’t expect our leaders to be perfect, we expect them to be real. No CEO can know it all, be it all or do it all. And, no leader is immune from making mistakes. In fact, truly great leaders become more human and more approachable in the eyes of employees when they own their shortcomings. Admitting a mistake and apologizing for it is a sign of strength and courage. Unfortunately, some leaders see “owning it” as a weakness that undermines their executive gravitas.

Yet, when leaders admit their mistakes it sends a message to the rest of the organization: “It’s okay to take initiative, be decisive, take risks and fail. If we are going to be agile, adaptive and accelerate innovation, we’re going to make mistakes.”

It’s a Learning Loop

Lead, listen, learn!

Ever want to say “ZIP IT”? Recently, I was talked at for 27 minutes straight…no breaths, no pause, no check, just talked at. Once it was over, I was exhausted, checked out, and completely put off. Fire hosing someone with your brilliance is clearly not the way to make a good first, second, or third impression – nor is it a way grow your likability, respect, and credibility. There are simple ways to make a good impression and grow likable: Make eye contact, smile, ask questions (be interested), and listen significantly more than you speak.

According to a meta-analysis of over 50 different studies on the relationship between self-reported interpersonal attraction and enacted behavior, there are five nonverbal signs that influence your ability to establish rapport:

  1. Smiling
  2. Engaging in eye contact (the eyes are a window to the soul)
  3. Laughing (when appropriate)
  4. Initiating new conversational topics, (strive to be BOTH interested AND interesting)
  5. Maintaining physical proximity to be sensitive to appropriate professional space and boundaries
  6. Mimicking (unconsciously) nonverbal expressions

Smiling, laughing, making eye contact, and extending the conversation beyond its opening stages by offering more than yep, yeah or right all make sense. But mimicking might seem a bit out there or even awkward. Mimicking is a learned behavior. You have to try, use it, and build the muscle so eventually it becomes unconscious and very powerful.

So if you want to make positively impactful impressions and grow your likability, do NOT underestimate the power of subtly imitating the nonverbal cues and behaviors of the person you are engaging with. And please trust us – a pause, a conversation check-in – ask “are you with me?” – all complimented by these six nonverbal signs are significantly more powerful than fire hosing someone with your own self-righteous brilliance. Practice the art of “Zip it.”